Privacy Policy

We are committed to ensuring that your privacy is protected. Below, we’ve outlined the procedures we have in place to safeguard your privacy, ways we use the information we collect as well as ways to limit the use of this information according to your preferences.

Chigwell Holdings Ltd Website Privacy Policy

1. Introduction

This Website Privacy Policy (“Privacy Policy“) is provided by CHL and pertains to the personal information which CHL may from time to time collect from you when you access and/or use the Website www.chigwellholdings.com

In this Privacy Policy the term “third parties” means persons, firms or companies which are not subsidiaries of or otherwise associated with CHL. The phrases “CHL”, “us” or “we” shall, when used herein, mean those members of Chigwell Holdings Limited on behalf of
and in respect of whom this statement is made.

CHL is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use personal information we collect about you and how you can instruct us if you prefer to limit the use of that information.

2. The information we collect

Whilst using the Website, CHL may electronically collect, store and use certain “personal information” about you as is set out in this Privacy Policy. The term “personal information” shall bear the same meaning under this Privacy Policy as defined in the Protection of Personal Information Act, 4 of 2013.

In using and/or accessing the Website you may provide us with (or we may, from time to time, require you to provide us with) certain “personal information” which may include, but is not limited to, information pertaining to your:

  1. Name and surname;
  2. Email address
  3. Mobile number
  4. Future communication preferences
  5. Telephone number and recordings when you call our customer service line
  6. Demographic information

3. Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This enables the website, through its server to provide the users with a tailored experience within this website to improve user experience while on our website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here.

4. Social media

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

If you share our Website or Website Content (as defined under the on any social media (such as Facebook or Twitter) your personal information (e.g. your name and the fact that you are interested in anything advertised or displayed on the Website) will be visible to all the visitors of your personal webpage on Facebook and/or Twitter.

When you use social media websites the terms and conditions (including the privacy policy/ies) of such social media website/s will apply to you. CHL is not responsible for the processing of personal information or the privacy policy/ies of such social media website/s. This Privacy Policy is therefore not applicable to such social media website/s.

If you disclose your personal information to a third party such as Facebook or Twitter, CHL will not be liable for any loss or damage, howsoever arising (whether direct, indirect or consequential), suffered by you as a result of the disclosure of your personal information to such third parties. This is because CHL do not regulate or control how such third parties use your personal information. You should always ensure that you read and understand the privacy policies of such third parties / social media website/s.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

5. How we use your personal information

CHL will only use your personal information to compile the Website, provide you with information, communicate with you, respond to enquiries made by you, manage our relationship with you and provide services or marketing material to you, including alerts on new properties matching your search criteria (where you have opted to receive such material or submitted your details to receive regular information from us via email).

Further to the above, by using the Website, you consent to CHL using or disclosing your personal information for purposes of statistical and/or data analysis, processing any contact, communication or transaction which you have initiated, requested or otherwise indicated an interest in, the ordinary course of CHL’s business and promotion and marketing. We or our agents and/or sub-contractors may contact you by post, email or telephone from time to time to ask you for your feedback and comments on our services. On each occasion you will be provided with the option to “opt-out”.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. CHL will not use your personal information for any purpose (other than as stated above) without your consent.

6. Sale of business

In the event that CHL’s business is sold or integrated with another business your personal information may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business. We will use commercially reasonable efforts to notify you (by posting on the Website or via an email sent to your email address provided to us) of any such change if need be.

7. How do we protect your personal information

You acknowledge that the Internet is not a secure medium; however, we have put in place various security measures to protect your personal information.

CHL takes security and privacy of your personal information seriously and we have internal procedures in place which cover storage, access and disclosure of your personal information. We will ensure that all CHL employees, agents and/or third party service providers having access to your personal information are bound by appropriate confidentiality and non-use obligations in relation to your personal information.

8. Our commitment

Whilst CHL will do all things reasonably necessary to protect your personal information, we cannot guarantee nor do we accept any liability of whatsoever nature for any un-authorised or unlawful disclosure and/or use of your personal information, either by employees and/or agents and/or made by third parties (including third party service providers) who are not subject to our control.

If you disclose your personal information to any third party (including an entity which operates a website linked to the Website) other than CHL,CHL SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF YOUR PERSONAL INFORMATION TO SUCH THIRD PARTIES. This is because CHL do not regulate or control how third parties use your personal information. You should always ensure that you read the privacy policy of any third party that you disclose your personal information to.

9. Online Privacy Policy Only

This privacy policy applies only to information collected through our website, social media accounts including but not limited to Facebook, Instagram, LinkedIn, Google Ads, Twitter, YouTube ) and our viewers response sheets filled during site visits to our projects.

10. Consent

By visiting our Website, social media pages and filling our viewers response sheets you consent to us using your personal information as set out in this Privacy Policy. By submitting your personal information to us, you consent to your personal information being utilized as stated in this Privacy Policy. You also consent that your information can be stored in our Website host servers outside Kenya and our internal databases.

11. Opting out

Should you not wish to receive any marketing and promotional or other information from CHL, you may request CHL to cease sending you such information or request that your personal information be removed from our database or mailing list at any time. You will have the right to opt-out of receiving any communications from CHL by notifying CHL in writing.

12. Changes to our Privacy Policy

We reserve the right and may change our Privacy Policy in our sole discretion and at any time without informing you thereof in writing. It is your responsibility to visit the Website periodically to review the Privacy Policy to which you are bound. If we change our Privacy Policy and you continue to use the Website, you will be deemed to have unconditionally agreed to the revised terms of the Privacy Policy. We will post the changes on the Website so that you may be aware of the personal information we collect and how we use it at all times.

13. Contact us

All comments, questions, concerns or complaints regarding your personal information or this privacy policy, should be forwarded to us by using the contact details in the Website.

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